FAQs

Frequently Asked Questions

Welcome to the Sangreman Help Center. Find answers below to common questions regarding our barware, materials, maintenance, ordering, and shipping to supported destinations.

🍸 Products & Craftsmanship

What materials are Sangreman bar tools made from?

All Sangreman barware is precision-engineered from premium food-grade 304 stainless steel, the industry benchmark for professional hospitality. This ensures corrosion resistance, structural durability, and optimal temperature retention. Our coated collections (Matte Black, Polished Gold, Rose Copper, and Vintage Silver) feature durable PVD or electroplated finishes over solid stainless steel.

How do I choose between a Boston, Cobbler, and Parisian shaker?

  • Boston Shaker (Two-Piece): Composed of two metal tins (or tin and glass). Favored by high-volume bartenders for rapid workflow, tight thermal seals, and high-capacity mixing. Requires a separate Hawthorne or Julep strainer.
  • Parisian / French Shaker (Two-Piece): A sleek, curved two-piece metal shaker that combines aesthetic elegance with ease of separation. Requires an external strainer.
  • Cobbler Shaker (Three-Piece): Includes a tin, integrated strainer cap, and top lid. Convenient for all-in-one home bar mixing.

What if an item is out of stock?

Due to small-batch manufacturing and strict quality control standards, select finishes occasionally sell out. You can sign up for back-in-stock notifications on any product page, or contact our support team at support@sangreman.com for estimated restocking dates.

🧼 Care & Maintenance

Are Sangreman tools dishwasher safe?

  • Raw 304 Stainless Steel (Silver/Mirror Finish): Dishwasher safe, though hand-washing is recommended to maintain a pristine mirror polish over time.
  • Coated Finishes (Black, Gold, Copper, Rainbow): Hand-wash only. Wash using warm water, mild dish soap, and a soft cloth or sponge. Dry immediately with a microfiber towel to prevent water spots and preserve the plated finish.

Why might subtle variations appear between production batches?

Many of our bar tools undergo manual polishing, engraving, and hand-finishing processes. Minor variations in luster, weight, or pattern depth reflect authentic craftsmanship and do not affect structural integrity or performance.

πŸ“¦ Shipping & Delivery

Which countries do you ship to?

We currently ship physical products to 41 countries and regions, including all 27 European Union countries. Checkout shows availability and the final shipping charge for your address.

What are the shipping rates?

  • Portugal and all other EU countries: €4.99 for orders below €75; free standard shipping from €75.
  • United Kingdom, United States, Australia, Canada, Hong Kong SAR, Japan, Malaysia, New Zealand, Norway, Singapore and Switzerland: €4.99 for orders below €75; free standard shipping from €75.
  • Israel, South Korea and United Arab Emirates: €7.99 for orders below €100; free standard shipping from €100.

Rates and thresholds are in euros. Checkout calculates free-shipping eligibility for your order. Digital products have no physical shipping charge.

Where do orders ship from, and how long does delivery take?

Our physical products ship directly from suppliers in China. Processing and delivery times vary by product, supplier and destination; items from different suppliers may arrive separately. We do not currently offer express shipping or guarantee an arrival date. If you need an item for a particular occasion, email support@sangreman.com before ordering so we can check the available supplier delivery information.

How do I track my order?

Tracking details are shared when available after dispatch. Separate parcels may have separate tracking information. Contact support@sangreman.com with your order number if you need help.

Are customs duties and taxes included?

Any taxes collected by Sangreman are shown at checkout. Additional import duties, taxes or carrier clearance fees may apply depending on the destination and shipment. We cannot guarantee that every shipment will be free of charges on arrival. Contact us before ordering if you need clarification for your destination.

πŸ”„ Returns, Exchanges & Warranty

What is your return policy?

We offer a 30-Day Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange.

What should I do if an item arrives damaged or defective?

Every shipment is inspected prior to dispatch. In the unlikely event an item arrives damaged or defective, please contact support@sangreman.com within 48 hours of delivery with your order number and clear photos of the issue. We will arrange a prompt replacement or refund.

πŸ’³ Payments & Security

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), Apple Pay, Google Pay, UnionPay, and localized European payment methods. All transactions are encrypted and processed securely via Shopify Payments.

How can I contact customer support?

Our team is available to assist you with orders, product guidance, or wholesale inquiries: