Refund policy

Returns & Refunds Policy

Last updated: 19/08/2026

1) Overview

We offer a 30-day return policy. You have 30 days from the day you receive your item to request a return.

To be eligible, your item must be in the same condition you received it: unused, unworn, with tags where applicable, and in the original packaging. A receipt or order number is required.

To start a return, contact us at support@sangreman.com.

Please include your order number and the reason for your return.

Important: Returns must be authorized before being sent back. Do not send an item to any address before receiving written return instructions and an RMA number from us. Unauthorized returns may be refused or may not be eligible for a refund.

2) How to Start a Return

  1. Email support@sangreman.com with your order number and reason for the return.
  2. If your return is approved, we’ll provide your RMA number, the correct return address, and any packaging or shipping instructions.
  3. Ship the item back within 7 days of receiving our return instructions and provide the tracking number.

Because some Sangreman orders may be fulfilled directly by our international fulfilment partners, return addresses can vary depending on the product and order.

Do not send a return to Sangreman's business or contact address unless we specifically instruct you to do so.

Return shipping costs are the customer’s responsibility unless the item is defective, damaged in transit, or we shipped the wrong item. In those cases, we’ll cover or reimburse reasonable return shipping costs.

3) Damages & Issues

Please inspect your order as soon as you receive it and contact us at support@sangreman.com within 7 days if your item is defective, damaged in transit, or incorrect.

Please provide your order number and, where applicable, photographs showing the product and packaging.

We’ll review the issue and, where appropriate, arrange a replacement or refund.

4) Exchanges

We do not generally process direct exchanges.

For the fastest service, return the unwanted item once your return has been authorized. After your return is approved, you can place a new order for the item you want instead.

5) Non-Returnable Items

We cannot accept returns for:

  • Custom or personalized products
  • Gift cards
  • Final-sale or clearance items, where clearly identified as final sale
  • Used items, including items showing significant wear, scratches, damage, or missing parts or packaging
  • Hazardous materials, flammable liquids, or gases, where applicable

If you are unsure whether your item is eligible for return, please contact us at support@sangreman.com before sending anything back.

6) EU 14-Day Right of Withdrawal

If you are a consumer in the European Union, you may have a legal right to cancel your online purchase within 14 days without giving a reason, subject to applicable law and the relevant exceptions.

The 14-day period generally begins on the day you, or a person you designate other than the carrier, receives the goods. If an order contains multiple goods delivered separately, the period generally runs from receipt of the last item.

To exercise your right of withdrawal, contact us at support@sangreman.com with your order number and a clear statement that you wish to cancel the purchase.

Where the right of withdrawal applies, you must normally send the goods back without undue delay and within 14 days of communicating your withdrawal.

The goods should be returned in accordance with applicable law. You may be responsible for reasonable return shipping costs, unless we have agreed otherwise or applicable law requires us to cover them.

Refunds will be handled in accordance with applicable consumer law.

Certain products or circumstances may be excluded from the right of withdrawal under applicable law.

7) Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved or rejected.

If approved, we’ll issue the refund to your original payment method within 10 business days, unless applicable law requires a different timeframe.

Your bank or card provider may require additional time to process and display the refund.

If 15 business days have passed after we confirm your refund and you still have not received it, please contact us at support@sangreman.com.

8) Shipping Fees, Duties & Failed Deliveries

  • Outbound shipping fees β€” the shipping cost originally paid to deliver the order to you β€” are generally non-refundable, except where we made an error, the item was defective, or applicable consumer law requires otherwise.
  • Import duties, customs charges, and taxes are determined by the destination country. Where these charges are the customer's responsibility, they are generally non-refundable by Sangreman.
  • Refused or undeliverable parcels, including parcels returned because of an incorrect address, failure to collect the parcel, or similar circumstances, may be refunded minus applicable shipping and carrier return fees, once the parcel has been returned to the relevant fulfilment location and the item is received in acceptable condition.
  • If a parcel is returned because of an error on our part, such as an incorrect address provided by us, we will review the situation and arrange an appropriate resolution.

9) Where to Send Returns

Do not send returns without authorization.

Sangreman does not use one universal public return address for all orders.

Because some products may be fulfilled and shipped by different fulfilment partners or warehouses, the correct return address may depend on the specific order.

Once your return has been approved, we will provide the correct return address and return instructions in writing.

Do not send returns to Sangreman's business/contact address unless we specifically instruct you to do so.

Return contact:
support@sangreman.com

10) Contact Us

If you have any questions about returns, refunds, damaged items, or your order, contact us at:

Sangreman
Email: support@sangreman.com
Website: sangreman.com

We’ll do our best to sort things out quickly and fairly.